REFUND POLICY
Last updated March 26, 2026
Thank you for purchasing a product from ScreenJournal, owned and operated by Cyberinfra Limited
Our order process is conducted by our online reseller, Paddle.com. Paddle acts as the authorised reseller for all purchases of ScreenJournal products. Paddle handles your payment, billing, and tax compliance. This policy details when you may be entitled to withdraw from a transaction and/or receive a refund, and how to request one. If local consumer protection laws provide you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this policy limits your mandatory consumer rights.
1. GLOBAL REFUND POLICY
Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
Paddle may issue refunds on a discretionary basis (see Section 6 below) or if you exercise an applicable statutory withdrawal or refund right (see Section 2 below).
Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. This policy does not affect consumer rights in relation to products which are not as described, faulty, or not fit for purpose (see Section 4 below).
Refund requests must be made within the applicable statutory or discretionary period described below. If you receive a refund in accordance with this policy, access to ScreenJournal will cease.
2. COUNTRY-SPECIFIC RULES
Where local consumer protection laws grant unconditional "withdrawal" rights, those rights apply and override this policy.
2.1 European Union / Switzerland / United Kingdom
Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. The right to withdraw applies to one-off purchases and to the first payment under a subscription contract. It does not apply to subsequent subscription payments. If a subscription includes a free trial period, then, as soon as that free trial period ends, you will again have a period of 14 calendar days to exercise your right to withdraw.
If you completed a transaction in the UK and have an annual subscription, you will have a new period of 14 calendar days to exercise your right to withdraw starting the day the subscription auto-renews for another year.
To exercise this right, you must request a refund within 14 days from the date of the transaction.
2.2 Turkey / Israel
Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. To exercise this right, you must request a refund within 14 days from the date of the transaction.
2.3 South Korea / Brazil / China / Canada
Consumers have a 7-day unconditional right to cancel digital content or services after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the transaction.
2.4 Singapore
Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund. To exercise this right, you must request a refund within 5 days from the date of the transaction.
3. HOW TO REQUEST A REFUND
To withdraw, cancel, and/or request a refund, contact Paddle using one of the following methods:
- Use the "View receipt" or "Manage subscription" link in your transaction confirmation email.
- Submit a request via the support link provided in your receipt or within your account's billing page.
- Visit paddle.net and select the "Request refund" option.
If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
4. REFUNDS FOR TECHNICAL OR PRODUCT DEFECTS
If you experience persistent technical issues with ScreenJournal or a material defect that prevents you from accessing the features or benefits as described:
- Contact us first at support@ScreenJournal.ai to attempt to resolve the issue or request a refund.
- If the issue cannot be resolved, contact Paddle's support team (see Section 3 above) and provide details of the issue and any response received from us.
- Where there is evidence of a material technical or product defect, Paddle will issue a refund in accordance with applicable consumer protection laws.
5. CANCELLATIONS
You may cancel your subscription at any time. The cancellation will take effect at the end of your current billing period and will prevent any further payments from being taken. If a transaction is not eligible for a refund, you may still cancel the subscription to prevent future billing.
6. DISCRETIONARY REFUNDS
Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of the transaction date. Submission of a request within this 14-day period does not guarantee a refund.
All refund requests are reviewed on a case-by-case basis. Paddle may consider relevant factors including the nature of the product, the reason for the request, usage or consumption, and any applicable contractual terms. Paddle may approve a refund in full, approve a partial refund, or decline the request.
7. CHARGEBACKS AND PAYMENT DISPUTES
We encourage you to contact Paddle prior to raising a request for a chargeback or dispute with your bank, card issuer, or other payment provider. If you initiate a chargeback or payment reversal, access to ScreenJournal may be temporarily suspended while the matter is reviewed. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.
8. UPDATES TO THIS POLICY
We may update this policy from time to time. The version in effect at the time of your transaction governs that transaction. We recommend saving or printing a copy for your records.
9. CONTACT US
For questions regarding this policy, your account, or how to cancel:
Cyberinfra Limited
50 Athol Street
Douglas, IM1 1JD
Isle of Man